ARTWORK

Changes to your price list

We reserve the right to change our price list at any time and without prior notice. We will honour any quote in £'s for 30 days and quotes in $'s or €'s for 14 days from the date sent

All of our prices exclude VAT unless stated otherwise

What are your artwork requirements?

As a general rule artwork is always required in vector format both at order or pre order visual stage. It doesn't matter if you provide it as a .ai, .eps or .pdf file, as long as it is vectorised we will be able to open it. High resolution jpegs are useable for Dye Sublimation printing if vector artwork isn't possible however we would prefer to see the artwork in question before guaranteeing we are happy to proceed with it.

Low resolution jpegs, bitmaps, pngs and all other files are not usable for printing however we can use them for pre order visuals and mock ups before we go into full production.

What are your standard print areas?

GOLF UMBRELLAS - 275 x 180 x 180mm
WALKING UMBRELLAS - 200 x 150 x 150mm
TELESCOPIC UMBRELLAS - 180 x 120 x 120mm
PARASOLS - 375 x 275 x 275mm

For full printing details please see the relevant product page

Will I receive a proof of the artwork before you go to print?

Yes, unless you tell us otherwise you will receive a full colour proof for all orders before we go into full production. As a general rule your proof will be with you within 24 hours of your order acknowledgement

GENERAL

What are your box weights and sizes?

All of our boxes have an approximate full weight of 20kg

However, depending on the quantity of your order the boxes may be bulk loaded onto a pallet rather than being shipped as individual boxes. In which case a full pallet has an approximate weight of 1,200kg
a half pallet approximately 500kg
and a quarter pallet approximately 250kg

GOLF BOX - 1020 x 265 x 175mm
TELE BOX - 530 x 330 x 290mm
PARASOL BOX - 1240 x 385 x 250mm
XL PARASOL BOX - 1400 x 385 x 250mm

GOLF TUBE - 1035 x 51mm
TELE TUBE - 350 x 60mm
XL TELE TUBE - 500 x 51mm
SAMPLE BOX - 990 x 150 x 95mm

FULL PALLET - 1.2 x 1 x 2m
HALF PALLET - 1.2 x 1 x 1.1m
QUARTER PALLET - 1.2 x 1 x 0.8m

When will my order be delivered?

All of our standard deliveries are on a next day service however should you require a timed delivery we can upgrade your delivery to a pre 10:30 or pre 12:00 at an additional cost

We can also arrange for a dedicated same day courier to take your order direct from our factory to your door as soon as they are ready if required. In both instances simply let us know when you place your order and we will make all the arrangements for you

Why do you charge for plain samples?

We make all UK samples to order and on average we send out around 20 samples per day, as manufacturers with competitive margins we simply can’t afford not to charge for samples, sorry.

All samples are non returnable and non refundable

ORDERS

Can I have a pre-production sample of my order?

Yes you can, we charge pre-production sample at the normal unit cost from the main order, the only extra cost is to send the sample out and if the order is changed once your client has seen the sample a charge may be incurred for screens etc.  Also, please bear in mind that your lead time will be from approval of the pre production sample so allow more time.

Can I pay by credit card?

Yes, please call the team and they will take your details.

What do you class as an express order?

Generally an express order is on a lead time of 5 days or less but it is at our discretion whether an order will incur an express charge or not (when increased labour or production costs are increased to us) customers will be informed of any express charge before production commences.

What if I need to beat a competitors price?

OK, we understand that sometimes you need to do a deal.

Call us and speak to one of the sales team and we will do our utmost to ensure we are pricing in the most competitive way possible for you.

What is manufacturers tolerance?

We work to the standard manufacturers tolerance of 5% (unders & overs) on all orders.

If you require a specific amount please mention this upon placing your order with us.

What is your standard lead time?

This can vary slightly from product to product but as a general rule umbrella orders are subject to a 1-3 week leadtime from proof approval. If you need your order for a certain date, let us know as early as possible in the process and we will make sure we do everything in our power to make sure they are delivered on time.

PRINTING

What is the difference between Total Sub, Logo Sub & ThermoPrint?

TOTAL SUB
allows for a full colour design over the entire panel; perfect for pantone matching panels or creating an all over design that flows edge to edge across the whole canopy.

LOGO SUB
allows for a full colour logo to be printed onto any white panel within our standard print areas.

THERMOPRINT
For the the brightest whites or complex full colour designs, ThermoPrint allows us to print full colour onto any coloured panel within our standard print areas.

Which umbrellas can we Dye Sublimate?

Dye Sublimation can only go onto a white panel, so for off the shelf items it would have to be an all white canopy or alternate colour & white panels and we are limited to printing within the standard print area for that product.

For UK made items, we can print over the entire panel to either flood the background or create a larger design that flows over the full canopy or just for complex full colour logos. We always start with a white panel but after that the only limitation is your imagination.